Terms of Service
Last updated: April 2026
1. Acceptance of Terms
By accessing MaxSim or purchasing an eSIM plan through our platform, you agree to these Terms of Service. If you do not agree with any part of these terms, do not use our service.
2. Our Service
MaxSim is an eSIM reseller. We resell data plans sourced from third-party network operators and providers. We do not own or operate mobile network infrastructure. Connectivity quality depends on the underlying carrier networks in each destination.
3. Ordering and Payment
All prices are listed in EUR. Payments are processed securely through our payment provider. By completing a purchase, you acknowledge that eSIM plans are digital goods and that delivered digital products are subject to the refund limitations stated below.
4. eSIM Delivery
After successful payment, your eSIM QR code is delivered to your registered email address, usually within minutes. You are responsible for confirming that your device supports eSIM and is unlocked before purchasing. MaxSim is not liable for activation failures caused by incompatible or carrier-locked devices.
5. Refund Policy
Refunds are unavailable after an eSIM has been activated or scanned. If your eSIM fails to activate through no fault of your own, contact our support team at support@maxsim.net and we will work to resolve the issue or provide a replacement.
6. Limitation of Liability
MaxSim is not liable for network outages, reduced speeds, carrier restrictions, coverage gaps, or interruptions caused by third-party operators. We are not responsible for losses resulting from device incompatibility, incorrect installation, or misuse. Our total liability for any claim is limited to the amount paid for the affected plan.
7. Contact Us
For questions about these Terms of Service, contact us at support@maxsim.net. We aim to respond within two business days.