Refund Policy

We offer refunds for eSIM data plans under specific conditions to ensure fair usage and customer satisfaction. You may be eligible for a refund if:

• The eSIM cannot be installed or activated due to a technical issue on our end.
• The eSIM has not been installed or activated, and you request a refund within 14 days of purchase.
• The network service is consistently unavailable or significantly below the advertised quality in the coverage area, verified by our support team.

Note: We cannot offer refunds if your device is not eSIM compatible or is carrier-locked. Please check your device compatibility before purchasing.

Refunds are generally not granted in the following situations:

• You have successfully installed and used the data plan.
• You changed your mind after installing the eSIM.
• You are unable to use the eSIM due to lack of coverage in an area not supported by the plan (please check coverage maps before purchase).
• You have removed the eSIM from your device settings (eSIMs can typically only be installed once).
• The refund request is made more than 14 days after the purchase date.

To request a refund, please follow these steps:

1. Contact our customer support team at support@maxsim.com or via our contact form.
2. Provide your order number, purchase date, and a detailed explanation of the issue.
3. If the issue is technical, please provide screenshots or error messages to help us troubleshoot.

Our team will review your request within 24-48 hours. If approved, the refund will be processed to your original payment method (e.g., credit card, Paysera).

Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have any questions about our Refund Policy, please contact us:

• Email: support@maxsim.com
• Phone: +383 38 607 607